Who We Are
Working with a company you can trust is important. Our team of consultants and coaches are here to help you. Our company is based on the belief that our customers’ needs are of the utmost importance. Our entire team is committed to meeting those needs. As a result, a high percentage of our business is from repeat clients and referrals.We welcome the opportunity to earn your trust and deliver you the best service possible.
Shannon Pigott, CVPM
One of less than 200 certified veterinary practice managers worldwide, Ms. Pigott has extensive expertise working within the veterinary profession: as a business consultant and coach, a practice manager, an accreditation consultant and curriculum design specialist for the American Animal Hospital Association, a learning and development trainer for Pfizer Animal Health, a speaker, and an author. Shannon is a graduate of the Veterinary Management Institute at Purdue University and has a graduate certification in Executive Coaching from the University of Texas Dallas.
Shannon is the founder and president of VetThink, Inc. She formed VetThink, Inc to serve unmet needs in the veterinary profession, including “people coaching for career performance and satisfaction” and an industry changing model for delivering pet wellness care by breed and genetic predisposition to disease. She is also the founder and co-owner of I-10 Pet Emergency, Inc., the first pet emergency management services organization in Texas to be owned by an individual non-veterinarian. In 2008, Shannon founded the Veterinary Managers of South Texas networking group in order to share best management and business practices.
Ms. Pigott has contributed as an author in two publications: The Associate’s Survival Guide and Steps to Ownership. She has spoken at The North American Veterinary Conference, several conferences of the American Animal Hospital Association, and many regional and veterinary management association meetings. In 2003, she redesigned the well known and respected AAHA Veterinary Management School and was a lead contributor in the development of the AAHA Leadership Academy. In 2005, Shannon spoke on the topic of leadership in the first ever Veterinary Leadership Workshop series, which reached over 1200 veterinary professionals and was co-sponsored by Pfizer, Inc and the American Animal Hospital Association. In her career, she has consulted with more than 2,000 veterinary practices throughout North America.
Her speaking topics include: business leadership, personnel management, hospital operations including paperless medical records, client service and compliance, non-veterinary hospital ownership, associate veterinarian production and client communication, veterinarian contracts, management incentive programs, OSHA, DEA, FDA compliance, business marketing and inventory management. Shannon is also a DiSC certified facilitator and a TIPS coaching trainer.
Erin Landeck, MS, CPA
Ms. Landeck has twenty years of experience working as an accountant, business consultant, author, instructor, and publisher. She provides writing, editing, publishing, marketing, financial, and general business consulting services to small businesses and nonprofit organizations. Ms. Landeck is also an adjunct faculty member at the University of Denver, where she teaches financial management and fundraising in the Graduate School of Social Work.
Erin is a Certified Public Accountant with an undergraduate degree in business management from the University of Colorado at Boulder and a Master’s degree in accounting from the University of Colorado at Denver. She worked with veterinary practice owners and managers extensively during her 17 years at the American Animal Hospital Association in her roles as member financial services manager, management consultant, and manager of AAHA Press.
Ms. Landeck’s community involvement focuses on empowerment of women and girls through organizations such as Smart-Girl, Denver Kids, and the Women’s Foundation of Colorado. Erin, a Colorado native, enjoys camping in that state’s beautiful mountains, birding, gardening, designing and selling her own jewelry, and experimenting with cooking.
Emily Prascher, MA
Ms. Prascher has been designing and delivering training programs for over ten years. Emily is an Instructional Designer with an undergraduate degree in Economics and Internal Studies from the University of Denver and Master’s degree is Adult Education and Training from the University of Phoenix. She has worked as the Learning & Development Manager at the American Animal Hospital Association, overseeing over 400 breakout sessions annually and developing several industry flagship continuing education programs. Emily co-authored several publications to help veterinary subject matter experts improve their presentation and training skills through the use of key adult learning strategies and techniques, including ThePower of Learning Objectives and Whole Brain Learning
Emily has also served as an independent consultant to numerous organizations creating training programs tailored to each organization and audience’s specific needs, including technical computer training, communication trainings, sales trainings, and leadership and organizational development programs. As a certified True Colors Trainer/Facilitator and a TIPS Coach/Trainer, Emily has spoken to various audiences across many different industries and age groups, helping them to develop a better understanding of how to relate to one another and how to maximize the contribution and performance of themselves and others.